I had a conversation today with a friend of mine about another friend we have in common. This mutual friend of ours has a business that is very reliant on customer service – namely answering a phone call and email inquiries to set up appointments. You know, just...
For those of you not interested in the Super Bowl this Sunday because your team isn’t playing, you’re not alone. I’m a Dallas fan and I’m really not looking forward to seeing a division rival in Philly winning their first Super Bowl; nor am I interested in seeing Tom...
I’m not alone on this one. In fact, the best of the best heavily emphasize this on many of their keynotes and presentations: use your social media to offer value and information and, then only after doing so consistently and frequently, ASK for the sale. More and...
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